The Heelers face some harsh realities when Dash believes she has stumbled onto a case of neglect. After nearly knocking down a child in the street, Dash searches for the child's mother who turns up hours later. Dash believes that the woman's gambling addiction has led to the neglect of her son. The mother is furious at the allegations and, in the face of very little proof, Tom tries to diffuse the situation. He explains to Dash that her job is to investigate crimes not accuse mothers of neglect. Dash approaches the social worker, Tim Ryan, who promises to look into the situation. But Dash won't be satisfied until the child is out of the woman's care. Meanwhile, Clancy and Leonie Freeman, an intellectually handicapped couple, are having trouble with their baby Rachel. Friends of the Heelers, they have been tricked into handing over all their money to a photographer/con man who seems to work just within the boundaries of the law.